Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Registration
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Your order will be processed and shipped within 24 to 48 hours (excludes weekends & public holidays). All packages are trackable and require a signature upon receipt. Please allow up to 7 business days for delivery to most parts of Canada and the United States including Hawaii and Alaska.
Please note as tea is an international commodity some orders may be dispatched from any of our global offices in Australia, Sri Lanka or the USA. This guarantees the freshness of our teas and ensures you get the very best available.
Postage Rates
Our rates are as follows:
Order Value Postage $20-29 $6 $30-39 $7 $40-49 $8 $50-59 $9 $60-69 $11 $70-79 $12 $80-89 $13 $90-99 $14 $100 + FREE
FREE Shipping
For orders over $100 we offer Free shipping.
International Shipping
At this time we only ship to Canada and the United States. If you live outside of these countries please go to our Australian website at www.elmstocktea.com.au and you will be able to place your order there. - Privacy & Security
- Elmstock Tea USA is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Elmstock Tea USA Web site and governs data collection and usage. By using the Elmstock Tea USA website and affiliates, you consent to the data practices described in the statement.
- Returns & Replacements
- Tea incorrectly ordered cannot be returned due to health and safety regulations. However, if an incorrect item has been shipped to you we will accept return and send you a replacement provided it is within 7 days of reciept of the product. We will also refund the shipping costs of retuning the item to us.
- Registration
- You do not need to register on our site to make a purchase, however, it's beneficial to sign up as you will then receive all our special offers, some only available to those that have registered. Also by registering your delivery details etc are available to you to make reorders quicker and easier.
- Payment, Pricing & Promotions
- Payment for orders is done through PayPal. You do not need to have a PayPal account to do this and can pay with your credit card. When you place your order you will be taken to a PayPal page to complete your payment and then returned to Elmstock Tea for final confirmation.
When paying with PayPal, please ensure that you return to the Elmstock Tea website via the link provided in PayPal to ensure your order is completed. If you don't follow this step your payment will go through but your order will not be sent through to us and you will not recieve an order confirmation email. This will then cause delay in the processing of your order.
All price's are shown in US Dollars (US$).
Gift Vouchers
To apply a Gift Voucher to an online order just enter the code in the "Discount Code" box in the shopping cart. Gift vouchers can be applied to all products, including merchandise and accessories. It will also be applied to your postage charges if applicable. - Viewing Orders
- To view your orders, go to the 'My Account' link at the top right of the website. Once you have logged in click on the 'My Orders' link in My Account menu.
- Updating Account Information
- To change any of your account details, go to the 'My Account' link at the top right of the website. Once you have logged in you will be taken to your account dashboard where you'll be able to change all aspects of your account.